Terms & Conditions for Diva App

Welcome to Diva. By using our application or making a purchase, you agree to the following Terms & Conditions:

1. Purchases

• All products displayed on the app are offered by Egyptian local brands.

• Once an order is confirmed and paid, you will receive a notification with the order details via the app or email.

• Customers are responsible for providing accurate and complete information (name, address, phone number).

2. Payment

• The app provides secure payment methods (online / cash on delivery – if available from the brand ).

• For online payments, your card details are not stored on our systems.

3. Return & Exchange Policy

• Products can be returned in 3 Days and can be exchanged within 7 days of delivery, provided they are unused and in their original condition.

• Customized or made-to-order products are non-refundable and non-exchangeable, unless they are defective.

• Return/exchange shipping costs are covered by the customer (unless the error is from the seller or the item is defective).

• Refunds will be processed using the same payment method within 7–14 business days.

4. Order Cancellation

• Orders can be canceled before shipping only.

• If the order is canceled after shipping, it will be treated as a return request.

5. Liability

• The app acts as an intermediary between customers and local brands, and is not responsible for inaccurate information provided by sellers.

• However, we ensure to follow up and resolve complaints with sellers to protect customer rights.

6. Changes to Terms & Conditions

• We reserve the right to update or modify these terms at any time. Users will be notified of major changes through the app.

7. Contact Us

For inquiries or return/exchange requests, please contact us at:

divaapp.eg@gmail.com